These terms apply to your use of cookstreetvillagedental.com (the "website"), operated by Cook Street Village Dental, 355 Cook Street, Victoria, BC V8V 3X8 ("we," "us," "our"). By using the website, you agree to these terms. If you don't agree, please don't use the website.
These terms cover the website only. Your dental care is governed by your relationship with your dentist, the consent forms you sign at the practice, and the standards set by the dental profession's regulator in British Columbia.
Changes to these terms
We may update these terms from time to time. When we do, we will change the "Last updated" date above. Changes apply from the date they are posted. If you keep using the website after that, you accept the updated terms.
Not dental advice
The information on this website is general and educational. It is not a diagnosis, a treatment plan or a substitute for an examination by a dentist. Every mouth is different, and what is right for you can only be decided after your dentist has assessed you.
Don't ignore or delay professional advice because of something you read here. If you have questions about your oral health, contact us or another qualified dental professional.
Treatment outcomes, timelines and before-and-after photos shown on the website are examples. They are not a promise of the result you will get.
Emergencies
If you have a medical emergency, such as facial swelling that affects your breathing or swallowing, or uncontrolled bleeding, call 911 or go to the nearest emergency department. For an urgent dental problem, call us at (778) 486-8408. Don't use the website's contact or booking forms for anything urgent; they are not monitored around the clock.
Appointment requests and online forms
You can browse the website without giving us any personal information. If you use a form to request an appointment or ask a question, we will ask for your name and contact details, and may ask what kind of care you are interested in.
Submitting a form is a request, not a confirmed booking. Your appointment is confirmed only when our team confirms it with you directly. Please don't include detailed health information, insurance numbers or payment details in a website form; we will collect what we need securely when we speak with you.
If you submit information about someone else, such as your child or a family member, you confirm that you are allowed to share it with us.
Privacy
We collect, use and protect personal information in line with British Columbia's Personal Information Protection Act and our professional obligations. Our Privacy Policy explains what we collect through the website, including cookies and analytics, why we collect it, and how to ask to see or correct your information.
Using the website responsibly
When you use the website, you agree not to:
- break any applicable law, in Canada or elsewhere
- pretend to be someone else or submit false information
- send spam, advertising or unsolicited messages through our forms
- submit anything abusive, threatening, defamatory or obscene
- upload content that infringes someone else's rights
- try to interfere with, overload or gain unauthorized access to the website or its systems
We may block access to the website, or remove anything submitted to it, if we reasonably believe these terms have been broken.
Content and trademarks
The text, photos, graphics, logos and videos on the website belong to us or the people who licensed them to us. You may view and print pages for your own personal, non-commercial use. Any other copying, republishing or commercial use needs our written permission.
Links to other websites
The website may link to other sites, such as financing providers, online booking tools, social media or product manufacturers. We don't control those sites and aren't responsible for their content or how they handle your information. Their own terms and privacy policies apply.
Website availability and accuracy
We try to keep the website accurate and up to date, but fees, services, hours, team members and other details can change. The website is provided "as is." We don't promise it will always be available, error-free or free of viruses, and we may change or remove any part of it at any time.
Limitation of liability
To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the website or its content, or from the website being unavailable. Nothing in these terms limits any right you have under British Columbia consumer protection law that cannot be waived, or our professional responsibility for the dental care we provide to you.
Your responsibility
If you break these terms or misuse the website and someone makes a claim against us because of it, you agree to cover the reasonable costs we incur as a result, including reasonable legal fees.
Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute about the website will be handled by the courts or tribunals of British Columbia that have jurisdiction over it.
General
If any part of these terms is found to be unenforceable, the rest still applies. If we don't enforce a term right away, we can still enforce it later. If the practice is sold or restructured, these terms may be transferred to the new owner. These terms, together with our Privacy Policy, are the full agreement between you and us about the website.
Contact us
Questions about these terms or the website:
Cook Street Village Dental
355 Cook Street, Victoria, BC V8V 3X8
Phone: (778) 486-8408